Refund Policy
🔁 Refund Policy – ExtraEjoy
1. Eligibility for Refunds
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Unused Keys: Refundable within 7 days of purchase if the key has not been activated or revealed.
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Invalid or Defective Keys: Eligible for a free replacement or full refund, verified by our team within 48 hours.
Non-Refundable:
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Keys marked as “Used” or “Activated” (based on Microsoft, Adobe, or developer policies).
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Orders older than 7 days (except invalid keys covered by our Guarantee).
2. How to Request a Refund
Contact our support team via:
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📧 Email: support@extraejoy.com
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💬 WhatsApp: (+Your Business Number Here)
Please provide:
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Your order number
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Screenshot of the error message or issue
We respond within 24–48 hours with next steps.
3. Refund Process
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Approved Refunds are processed within 3–10 business days, depending on your payment method:
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Credit/Debit Cards: 3–5 days
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PayPal: 1–3 days
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Cryptocurrency: Case-by-case (based on exchange value at time of refund)
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Refunds are always returned to your original payment source.
4. Exceptions
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❌ Fraudulent Claims: If we detect misuse (e.g., repeated false invalid key reports), we may deny the refund and suspend future purchases.
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⚠️ Bulk Orders (10+ keys): Require prior approval for refunds or replacements.
5. Our Guarantee
All software keys sold on ExtraEjoy are 100% genuine at the time of sale.
If your key doesn’t work due to our error, we will:
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✅ Replace it immediately, or
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✅ Refund you in full — no questions asked.
6. Contact Us
For disputes, refunds, or support:
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📧 Email: support@extraejoy.com
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💬 phone number : +44 7833999083